Legal
Data Deletion Instructions
Three ways to have your data removed — one channel, your whole account, or by email — and exactly what happens after you ask.
Effective 9 September 2026
01What this page is for
You can have the data Emarze holds about you deleted at any time, for any reason, without giving one. This page sets out the three ways to do it and what happens after you ask.
It also serves as our data deletion instructions for Meta, covering data we received through the Facebook, Instagram and WhatsApp Business APIs.
02Option 1 — disconnect a single channel
Use this when you want to stop Emarze using one platform but keep your account. It deletes everything we hold for that channel and leaves the rest untouched.
- Sign in and open Settings, then Channels.
- Find the channel — Facebook Page, Instagram account or WhatsApp Business number — and choose Disconnect.
- Confirm when asked.
Our access token is revoked immediately and the conversations, sender profiles and attachments we stored for that channel are queued for deletion.
03Option 2 — delete your whole account
This removes your account and everything in it. It cannot be undone, so export anything you want to keep first.
- Sign in and open Settings, then Account.
- Choose Export data if you want a copy of your orders, customers and catalogue.
- Choose Delete account, type your business name to confirm, and submit.
The account is disabled immediately and deletion completes within 30 days.
04Option 3 — ask us by email
If you cannot sign in, or you are an end customer rather than a merchant, email us at contact@emarze.com with the subject Data deletion request and tell us:
- The email address or business name on the account, if you are a merchant.
- The shop you messaged and the platform you messaged it on, if you are an end customer.
- Whether you want everything deleted or only one channel.
We will acknowledge within 5 working days and confirm once the deletion is done. We may ask you to verify your identity first — we are not going to delete someone’s business records on an unverified email.
05What gets deleted, and what does not
| Data | What happens |
|---|---|
| Conversations and attachments | Deleted, including sender names, profile photos and platform user IDs. |
| Channel tokens and page IDs | Revoked and deleted immediately. |
| Catalogue and stock data | Deleted. |
| Orders and customer records | Deleted from Emarze. Copies already written to your own store stay with you. |
| Account and profile details | Deleted. |
| Invoices and tax records | Kept for five years. Bangladeshi tax law requires this, and we cannot delete them on request. |
| Aggregated usage statistics | Kept, but they identify no person and no business and cannot be traced back to you. |
| Backups | Overwritten on a rolling 30-day cycle, so deleted data leaves backups within 30 days. |
06How long it takes
| Stage | When |
|---|---|
| Access revoked | Immediately. |
| Data removed from the live service | Within 7 days. |
| Data gone from backups | Within 30 days. |
| Written confirmation from us | Within 30 days. |
08Contact us
Questions about this policy can go to our team, who will answer within five working days.
Emarze Commerce
contact@emarze.com
Gazipur, Dhaka
Bangladesh