One inbox, every channel
Instagram, Facebook, Messenger, WhatsApp and TikTok collapse into one thread per customer — past orders and open tickets beside the conversation, so nobody has to ask twice.
- Five channels in a single inbox, plus Telegram on Growth and above.
- A customer who comments and then messages stays one thread, not two.
- Their past orders sit beside the conversation, not in another tab.
- Adding a channel later does not mean setting the agent up again.





