Refund & Cancellation Policy

• The 14-day trial is free and needs no card, so there is nothing to refund.
• Cancel any time. Your plan runs to the end of the period you have already paid for.
• First paid subscription: full refund within 14 days if the service did not work for you.
• Refunds go back to the method you paid with, within 7 to 10 working days.

The rest of this page sets out the detail, including the cases where a refund is not available.

Every account starts with 14 days free. We do not ask for a card, and nothing is charged automatically when the trial ends — the account simply pauses until you choose a plan. You will never find a surprise charge from a trial you forgot to cancel.

Cancel from Settings → Billing at any time. Cancellation takes effect at the end of the period you have paid for, so a monthly plan cancelled on day 3 still runs for the remaining 27 days.

We do not charge a cancellation fee, and we do not require notice. You can export your data for 30 days after the subscription ends.

• Part-used monthly periods after the first 14 days. The plan keeps running to the end of the period instead.
• Accounts we closed for breach of the Terms of Service or the Acceptable Use Policy.
• Problems caused by a third-party platform — for example Facebook restricting your Page or WhatsApp suspending your number.
• Not using the service. A quiet month is still a month of service made available to you.
• Custom development or onboarding work already carried out.

Email contact@emarze.com with the subject Refund request, and include:

• The email address on the account.
• The invoice number or the date and amount of the payment.
• What went wrong, briefly.

We will reply within 3 working days. If we need more information to approve the refund, we will ask for it in that first reply rather than stringing the process out.

Refunds go back to the method you paid with. We cannot send a refund to a different account or a different wallet, because the payment gateway will not allow it.

Refunds are made in Bangladeshi Taka for the amount originally charged. Any gateway or currency conversion fee your bank applies is outside our control.

Please talk to us before raising a chargeback with your bank or wallet provider. A chargeback freezes the account while the dispute runs and usually takes far longer than simply asking us for the refund. If a chargeback is raised without contacting us first, we may suspend the account until the matter is settled.

We give at least 30 days’ notice by email before a price change, and the new price applies from your next renewal. If you do not want to continue at the new price, cancel before the renewal date and nothing further is charged.

If a payment fails we retry and email you. After 7 days without payment we may suspend the account, and after 30 days we may close it. Your data stays available for export throughout.

Questions about this policy can go to our team, who will answer within five working days.