Terms of Service

These terms are a contract between you — the business opening the account — and Emarze Commerce of Gazipur, Dhaka, Bangladesh. By creating an account or using Emarze you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

Our Privacy Policy, Acceptable Use Policy and Refund & Cancellation Policy form part of this agreement.

• You must be at least 18 years old.
• You must be selling as a business. Emarze is not a consumer product.
• You must hold whatever licences your trade requires — for most sellers in Bangladesh that means a valid trade licence, and a BIN if you are VAT-registered.
• You must not be barred from receiving our services under any law that applies to us.

You are responsible for everything that happens under your account, including anything your staff do with it. Keep your password secret, use a strong one, and tell us at once if you think someone else has got in.

Give us accurate details and keep them current. We may suspend an account whose details we cannot verify.

Emarze connects to the messaging channels you authorise, replies to incoming messages using an AI agent configured with your catalogue and your instructions, and records confirmed sales as orders.

Emarze works on top of platforms we do not control. Your use of each connected channel is also governed by that platform’s own terms, and you are responsible for complying with them — including their rules on messaging windows, opt-in, and promotional content.

• A platform may change or withdraw its APIs at any time. If a feature stops working because a platform changed something, that is not a breach of this agreement by us.
• A platform may restrict or ban your account for reasons of its own. We cannot reverse that, and we are not liable for it.
• You confirm you have the right to connect each channel and to let us act on it.

• Currency — prices are in Bangladeshi Taka (BDT) unless stated otherwise.
• VAT — prices are exclusive of VAT. Where VAT applies, it is added at the rate in force and shown on your invoice. Give us your BIN if you need a VAT invoice.
• Payment — by card, bKash, Nagad or Rocket through our payment gateway. Subscriptions renew automatically for the same period unless you cancel first.
• Trial — 14 days free, no card required. At the end of the trial the account pauses until you choose a plan; nothing is charged automatically.
• Failed payments — we will retry and email you. If payment is still outstanding after 7 days we may suspend the account, and after 30 days we may close it.
• Price changes — we will give you at least 30 days’ notice by email. A price change takes effect at your next renewal, and you may cancel before then.

Cancellations and refunds are covered by our Refund & Cancellation Policy.

Your catalogue, your conversations, your customers and your orders remain yours. We claim no ownership of them.

You grant us a limited, non-exclusive licence to host, process and transmit that content strictly for the purpose of providing the service to you. That licence ends when you delete the content or close your account.

You are responsible for having the right to give us what you upload, and for making sure your customers have been told their messages are handled by an AI agent where the law or the platform requires it.

You must follow our Acceptable Use Policy. In short: no spam, no illegal goods, no impersonation, no attempts to break the service, and nothing that would get either of us thrown off a messaging platform.

We aim for 99.5% monthly uptime, excluding scheduled maintenance we have announced in advance and outages caused by a third-party platform or your own systems. We are not offering a contractual service credit unless your plan says so in writing.

Support is by email at contact@emarze.com during business hours, Sunday to Thursday, Bangladesh Standard Time.

You may cancel at any time from your account settings. The service continues to the end of the period you have paid for.

We may suspend or terminate an account that breaches these terms, that has not paid, that is being used unlawfully, or that puts the service or another user at risk. Where the circumstances allow it we will warn you first and give you a chance to put things right.

After termination you have 30 days to export your data. After that we delete it, keeping only the records we are legally required to hold.

The Emarze platform, its software, design, name and marks belong to us. Nothing in this agreement transfers any of it to you. You may not copy, decompile, resell or white-label the service, or use it to build a competing product.

The service is provided “as is”. To the fullest extent the law allows, we exclude all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that the agent’s replies will be accurate or suitable for any particular conversation.

To the fullest extent the law allows, neither party is liable for indirect or consequential loss, loss of profit, loss of business, or loss of goodwill.

Our total liability arising out of this agreement in any 12-month period is limited to the fees you paid us in the 12 months before the claim arose.

You will indemnify us against claims, losses and reasonable legal costs arising from your use of the service in breach of this agreement, from content you put through it, or from goods and services you sell to your customers.

This agreement is governed by the laws of the People’s Republic of Bangladesh. The courts of Dhaka have exclusive jurisdiction.

Before going to court, both sides agree to try to settle the matter in good faith by writing to the other and allowing 30 days to resolve it.

We may update these terms. For material changes we will email you at least 30 days before they take effect. Continuing to use Emarze after that date means you accept the new terms; if you do not, cancel before then and we will refund the unused part of your current period.

Questions about this policy can go to our team, who will answer within five working days.